Case Studies

Retail chain with 6 stores across Melbourne experiencing 3.2% shrinkage — significantly above industry average. Previous security provider had failed to reduce losses despite 18 months of engagement.

Deployed intelligence-led loss prevention program: shrinkage assessment across all 6 sites, plainclothes store detectives during peak hours, CCTV review and repositioning, staff awareness training, and weekly shrinkage reporting.

Shrinkage reduced from 3.2% to 0.9% within 4 months. Three separate organised theft rings identified and prosecuted. Annual saving estimated at $380,000 across the group.

Developer with 4 active housing estates in Melbourne's south-east experiencing repeated plant and materials theft. Two excavators stolen in 3 months, plus ongoing cable and materials theft. Previous approach of basic perimeter fencing was ineffective.

Implemented layered security: canine patrol teams visiting each site 3× per night on randomised schedules, 4G-connected CCTV with off-site monitoring and motion-triggered alerts, GPS trackers fitted to all plant, and improved perimeter hoarding at two sites.

Zero plant theft in 8 months since implementation. Three attempted break-ins detected and deterred. Insurance premium reduced at renewal. Program cost recovered within first month of zero-theft operation.

Emergency department experiencing high rates of occupational violence — 34 reported incidents in 12 months, staff leaving due to safety concerns, and existing security not trained for clinical environment.

Replaced existing provider with healthcare-specialist security team. Officers trained in trauma-informed communication, dementia-specific de-escalation, and clinical emergency procedures. Implemented duress alarm system, environment redesign advice, and new code response protocols in collaboration with clinical team.

Occupational violence incidents reduced by 61% in 6 months. Zero staff departures attributed to safety concerns in 12 months following implementation. Security team integrated into clinical incident management system.

Building manager of an 18-level CBD tower with 12 tenants experiencing tailgating issues, after-hours access breaches, and inadequate visitor management. Previous concierge provider had high staff turnover and inconsistent service quality.

Transitioned to Security Guard Company Melbourne for full concierge security. Implemented digital visitor management system, access control audit and card deactivation sweep (found 340+ active cards for former employees), after-hours patrol schedule, and quarterly access review process.

340 unauthorised active credentials deactivated in first week. Zero after-hours access breaches in 14 months. Tenant satisfaction with building security improved significantly in annual building survey. Two tenants extended leases citing building security as a positive factor.

Festival organiser with 8,000 attendees needing a full security program — previous year had two serious incidents resulting in council review of the event permit. Required complete security management plan, Victoria Police liaison, and significant staffing uplift.

Prepared full Security Management Plan accepted by council. Deployed 45 security officers across 6 entry points, 12 roving officers, 4 VIP/backstage security, and 2 supervisors. Pre-event site walkthrough, full officer briefing, and communications protocol established with Victoria Police.

Zero serious incidents across the 2-day event. Council permit renewed without conditions. Event organiser commended by Victoria Police liaison for security management quality. All 8,000 patrons processed through access control without significant queuing.

Distribution centre experiencing significant stock discrepancies — over $200,000 in unaccounted stock loss over 6 months. Initial assumption was external theft, but perimeter appeared secure. Internal investigation required.

Deployed plainclothes loss prevention officers working alongside existing static guards. CCTV analysis revealed systematic internal theft at dispatch staging area. Implemented new dispatch audit protocols, CCTV repositioning at key vulnerability points, and chain of custody documentation for high-value stock movements.

Internal theft syndicate of 3 employees identified and terminated. Police prosecution supported with CCTV evidence package. Stock discrepancy reduced to near-zero within 60 days. Client estimates $200K+ annual ongoing saving.