Privacy Policy

1. Introduction

Security Guard Company Melbourne (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at securityguardcompanymelbourne.com or engage our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information that you provide directly to us, including:

• Name, email address, and phone number submitted via contact or booking forms
• Company name and business address for service enquiries
• Details of the security services you are requesting
• Job application information including employment history and qualifications
• Any other information you voluntarily provide in correspondence with us

We may also collect non-personal information automatically when you visit our website, including IP addresses, browser type, pages visited, and time spent on pages, via cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide security services
• Process booking requests and service agreements
• Send you quotes, invoices, and service-related communications
• Assess job applications and conduct recruitment
• Improve our website and services
• Comply with legal and regulatory obligations

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• To trusted service providers who assist in operating our website and services (e.g. email delivery, database hosting), under strict confidentiality obligations
• When required by law, court order, or government authority
• To protect the rights, property, or safety of our business, clients, or the public

Our website and data may be hosted or processed by service providers located outside Australia. We take reasonable steps to ensure overseas recipients handle your information in accordance with Australian privacy law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our systems use industry-standard security measures including encrypted data transmission (HTTPS) and access controls.

While we take data security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Cookies

Our website may use cookies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our site. You can set your browser to refuse cookies, though some website features may not function correctly as a result.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request that we delete your information (subject to legal retention requirements)
• Complain about how we have handled your personal information

To exercise these rights, contact us at info@securityguardcompanymelbourne.com. We will respond within 30 days.

8. Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry and booking data is generally retained for 7 years for business and legal compliance purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with the date of last update. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: