Terms of Service

1. Acceptance of Terms

By accessing or using the website at securityguardcompanymelbourne.com (“the Site”), or by engaging Security Guard Company Melbourne (“we”, “our”, “us”) for security services, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Site or our services.

2. Services

We provide professional security guard services in Melbourne and Victoria, including but not limited to corporate security, event security, retail loss prevention, mobile patrols, concierge security, and related services.

All security services are subject to a separate written service agreement or booking confirmation. These Terms govern the use of our website and initial enquiry process. The specific terms of your security engagement will be outlined in the applicable service agreement.

3. Booking Enquiries

Submitting a booking form or enquiry through this website does not constitute a binding contract or guarantee of service availability. All bookings are confirmed only upon receipt of a written confirmation from us.

We reserve the right to decline any service request at our discretion.

4. Licensing & Compliance

All security officers deployed by us hold valid Victoria security licences under the Private Security Act 2004. We maintain all required registrations and insurances as required by Victorian law.

Clients are responsible for ensuring that the security services they engage comply with any applicable laws, regulations, or contractual obligations on their end.

5. Payment Terms

Payment terms are specified in the relevant service agreement or invoice. Unless otherwise agreed in writing:

• Invoices are due within 14 days of issue
• Late payments may attract interest at the rate of 10% per annum
• We reserve the right to suspend services for accounts more than 30 days overdue
• Disputed invoices must be raised in writing within 7 days of receipt

6. Cancellation

Cancellation terms for security services are specified in the relevant service agreement. For event bookings, cancellations made within 48 hours of the event may incur a cancellation fee of up to 50% of the agreed fee. For ongoing contracts, the notice period specified in the service agreement applies.

7. Limitation of Liability

To the maximum extent permitted by law, our liability to you for any loss or damage arising from our services is limited to the amount paid for the specific service giving rise to the claim.

We are not liable for any indirect, consequential, incidental, or special loss or damage, including loss of profits, loss of business opportunity, or loss of data.

Nothing in these Terms limits liability that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

8. Website Use

You may use this Site for lawful purposes only. You must not use the Site in any way that breaches applicable law, is fraudulent or harmful, or infringes any intellectual property rights.

All content on this Site, including text, images, logos, and design, is owned by or licenced to Security Guard Company Melbourne and is protected by Australian and international copyright law.

9. Privacy

Your use of this Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Victoria.

11. Changes to Terms

We may update these Terms from time to time. Continued use of the Site or our services after any update constitutes acceptance of the revised Terms. The date of the last update is shown at the top of this page.

12. Contact